Consultancy & Support

Consultancy and Support are a particularly important attribute for every business while deciding on a partner to guide a customer through the implementation of your software. Our unique process of Implementation which we have devised after years of customer implementation is our difference and our unique selling point which we have termed as “We Design Innovation“. We have a customer focused, knowledgeable team who have performed large scale global implementations and have a great track record guiding our customers and we have several customer case studies to back to up. This also ensures Organisation can buy software from us with confidence. Our team will guide you effortlessly, during Implementation, Upgrade and Migration projects as a single point of contact. We have good understanding of business processes in the Sales, Design, Manufacturing , After care, Service environments which enabling us to implement very complex Enterprise-wide PLM, PDM, Document Management, Change Management, EBOM/M-BOM processes & ERP/MRP Integration.

 

We Design Innovation

A unique approach to Implementation-

  • We understand the ethos, culture and the current procedure in an organisation, before recommending your solution
  • Customer built formulae to succeed with our years of Digital Transformation experience
  • Every customer is unique to us and we never go with a tailored approach and not with one fits all solution
  • We employ some highly technical professionals in the field and nurture the best talent around so that the customer gets the best customer-focused service he expects
  • We always keep the customer first in our approach and solution.
  • Very close interaction with customers and their core team
  • Along with out PLMc apps we are uniquely positioned to give you the end to end solution for your business

Upgrade & Migration Service

We have performed many System Upgrades & Migrations,

We have got a great deal of experience in performing the following tasks

  • Creo Upgrade
  • Intralink, Windchill Upgrade & Migration.
  • Migration from other CAD System, like Solidwork, NX, Inventor etc..
  • Migration from like DDM (Design Data Manager) Pulse, Enovia, 3D Teamcenter, ARAS & any other 3rd party PLM or Document Management system into Windchill.

Support

Gold Support

Regular support from a 9×5 basis as requested by the customer.

Platinum Support

Special support for special customer including regular system health check & call centre integration. This will blend into the customer’s support IT infrastructure to give seamless support for our exclusive customers.

Bespoke Tailored Support

Tailored support for special customers where System administration of CAD & PLM is a challenge.

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