Consultancy & Support
Consultancy and Support is an important attribute for every business while deciding on a partner through the implementation through to support of any solution. Our unique process of Implementation which we have devised after years of customer implementation is our difference and our unique selling point which we have termed as “We Design Innovation“. We have a customer-focused, knowledgeable team who have performed large scale global implementations and have a great track record guiding our customers. This also ensures an Organisation can acquire software from us with confidence. Our team will guide you effortlessly, during Implementation, Upgrade and Migration projects as a single point of contact. We have a good understanding of business processes in the Sales, Design, Manufacturing, Purchasing, Aftercare, Service environments which enables us to implement very complex Enterprise-wide PLM, PDM, IoT, Document Management, Change Management, EBOM/M-BOM processes & ERP/MRP Integration.
We Design Innovation
A unique approach to Implementation-
- Guaranteed success with our decades of Digital Transformation experience
- We always to understand the ethos and the culture in an organisation, before recommending your solution
- Discovery day is a set number of days spent on the customer site (Offline now because of Covid) to interview departments and to understand their day to day working
- During our consultancy service, our recommendation will be always backed by ROI calculations
- Every customer is unique to us and we never go with a tailored approach (Configuration) and not with one fits all solution
- Our team includes some highly technical professionals in the field and nurture the best talent around so that the customer gets the best customer-focused service they expect
- We always keep the customer first in our approach and solution
- Very close interaction with customers and their core team
- With the help of your PLMc apps, we are uniquely positioned to give you an end to end solution for your business
- We have performed implementation across the world with a high degree of success
- Special consideration is given during the Implementation of a startup as we understand the companies long term vision to become a success
- Depending on the Industry solution of your choice we have specialised expertise to guide you through your implementation
Upgrade & Migration Service
We have performed many System Upgrades & Migrations
Experience Details-
- Creo Upgrade
- Intralink Migration, Windchill Upgrade & Migration
- Migration from other CAD System, like Solidwork, NX, Inventor etc…
- Migration from 3rd party systems like DDM (Design Data Manager) Pulse, Enovia, 3D Teamcenter, ARAS & any other 3rd party PLM or Document Management system into Windchill
- MathCad legacy data migration into MathCad Primes
- New Industry solution implementation
- Experience with various cloud implementation and the customer would always have the option of Cloud or On-Premise solution
- Hardware purchase and recommendation all included as we can act as a single point of contact for all our customer engagement
Support
Gold Support
Regular support from a 9×5 basis as requested by the customer.
Platinum Support
Special support for special customer including regular system health check & call centre integration. This will blend into the customer’s support IT infrastructure to give seamless support for our exclusive customers.
Bespoke Tailored Support
Tailored support for special customers where System administration of CAD & PLM is a challenge.
