Job Description
We are currently seeking a highly skilled and motivated Application Support Engineer, to join
our dynamic team at PLM Central Ltd. As an Application Support Engineer, you will play a
crucial role in ensuring the smooth operation and efficient functioning of our applications by
providing technical assistance to our clients and internal stakeholders
Required Qualifications and Skills:
- Extensive experience in providing application support and technical support in a fast-paced environment
- Excellent troubleshooting skills and resolving technical issues in a timely manner
- Proficient in IT expertise
- Strong communication skills to interact with clients and team members
- Strong knowledge of application development and support strategies
- Analytical skills to identify and solve problems
- Familiarity with Oracle or SQL or any other relational databases
Optional Qualifications and Skills:
- A bachelor’s degree in software engineering, computer science, information systems, computer engineering, or similar
- Good knowledge of programming languages, such as Java, JavaScript, C++ and Python
- Experience with CAD, PLM, ERP, ALM technologies is a plus
- Experience with cloud-based technologies and platforms could be beneficial
- Experience in the manufacturing industry is a plus
*Future growth prospect to become a PLM consultant
Responsibilities:
- Provide technical support and troubleshoot application-related issues reported by clients and end-users.
- Collaborate with cross-functional teams to resolve complex problems and ensure timely issue resolution.
- Conduct a thorough analysis of the reported issues and develop appropriate solutions or work arounds.
- Develop and maintain technical documentation, including troubleshooting guides and knowledge base articles.
- Assist in application deployments and configuration management.
- Confidently manage code migration, document configuration changes, and performance monitoring.
- Proactively monitor application performance and identify potential areas for improvement.
- Collaborate with the development team to identify and address recurring issues and provide feedback for product enhancements
- Working independently after initial training
Soft Skills:
- Keen to learn new technology
- Enthusiastic & Motivated
- Innovative and forward-thinking
- Ability to work independently, plan, organised and deliver projects
- Willingness to succeed
- You need to be able to work in a fast-paced environment
- Clear telephone skills
* Applicants must hold British citizenship to be considered for this position
Benefits:
- 5* Training
- Opportunity to work with a highly professional and technical team
- Pension
- Paid Holidays
Remuneration: £32k+ per annum or depending on experience
Location: Ideally office based – other options can be considered
9am to 5:30pm
Email: jobs@plmcentral.co.uk
Job Type: Full-time
About Us
PLM Central Ltd is a PTC partner for the UK & Ireland, providing businesses with the best PTC technology solutions. We have developed our own unique system adoption mechanisms which differentiate us from others. Our processes will be the heartbeat of any organisation in the future. We are proficient in high-demand products like Creo Parametric, Isodraw, CreoIllustrate, Windchill, Thing Worx, Vuforia, and many more.
PLM Central as a Partner aims to promote maximum involvement/interaction with all customers to help use the tools more efficiently and effectively.
We operate in the Manufacturing, Automotive, Green Energy, Construction, Hi-Tech, Research and Development, Life Sciences, Defence, Oil and Gas, Transportation industries.
We are Channel Advantage Partners and Technical Service Partners.