Support Services
Software & System support is a key element when a customer chooses to work with a partner. We pride ourselves on having a very close working relationship with all of our customer and their team, with our main goal being that our customers use our implemented solutions effectively. We have a friendly, knowledgeable team who will go out of the way and always put you, the customers, first while giving you support.
Support Details:
Gold Support
- Default support when buying software from us with regular customer support from a 9×5 basis as requested by the customer.
- Access to our support portal.
- Customer can open a call and interact with our support team in line with our Terms & Conditions.
Platinum Support
- Enhanced support for a special customer who requires more assistance
- Including regular system health check & call centre integration.
- We could blend into the customer’s support IT infrastructure to give seamless support for our exclusive customers…
Bespoke Tailored Support
- Bespoke service and highly dependent on customer requirements.
- Tailored support for special customers where Business & System administration of CAD & PLM servers are a challenge
- Absolute peace of mind, no system headache & maintenance issues -leave it with our experts
- Inclusive server patching service
- Bundled system upgrade costs can be included in the overall costs
